Last updated on 7/19/2016.
Recent Material Changes: None.
Abraham & Kevork, LLC
Acceptance Of Terms
Abraham & Kevork will not sell or share your personal information with other companies for their marketing efforts. We pride ourselves on providing exceptional customer service. Not only are we committed to helping you, we also want to make sure you clearly understand how we use information about you to provide you with the best possible experience. We value the trust you place in Abraham & Kevork and we want to ensure that you understand what information we gather about you, how we use it, and the safeguards we have in place to protect it.
Information We Collect From You
We receive and store any information you enter on our Website or give to us in any other way. This information that can identify you, including your first and last name, telephone number, postal and email address and other information that can be used to identify you when combined with other information, is personally identifiable information (“Personally Identifiable Information”). We may also request further information related to the services that you seek through Abraham & Kevork (“Non-Personally Identifiable Information”). You can choose not to provide information to us, but in general some information about you is required in order to receive services from Abraham & Kevork, its partners and affiliates or its employees.
When We Will Ask For Personally Identifiable Information
If you choose to enter your Personally Identifiable Information to receive contact from Abraham & Kevork you may do so; you give us permission to collect and store your name, email address and other Personally Identifiable Information.
Information we gather from your use or visit, that doesn’t identify you personally, is not considered Personally Identifiable Information, such as your IP address, your operating system, your browser type and language, the date and time of your visit, as well as information about your ISP, referring URL, any search terms that led you to the Website, your geographic region, the type of content you view, etc. We may combine this automatically collected log information with other information we collect about you.
We may do this by assigning your computer one or more cookies which may collect information about how you use Abraham & Kevork and its services. We may also use standard Internet tools, such as web beacons, tags and scripts, which collect Non-Personally Identifiable Information and track your use of the Website. These technologies are used in analyzing trends, optimizing the services we bring you, administering the Website, tracking Users’ movements around the Website and to gather demographic information about our User base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
Cookies contain specific pieces of information on your computer hard drive, and can be set to store information during a visit or for a longer period of time. You are free to disable cookies at any time if your browser permits. However, by doing so, you may not be able to use certain features of the Website.
As a prospective client of services using information on our Website or contacting us through the number provided on the Website, you may be required to provide additional information so we can deliver information regarding our services to you. This will include contact information, such as name, phone number and email address, basic demographic information, invoices and supporting documentation and details to help us provide our services. The information collected varies according to the needs of the client. We may also ask you for feedback about our service, which is collected and stored to allow us to continually improve our services.
If you use our services, you must provide information that allows us to perform our services for you. This includes your contact information, demographic information, invoices and supporting documentation and billing information. Collection, use, disclosure and security of information collected by third parties are subject to the privacy policies of those third parties.
There is a potential that information collected may be considered protected health information (“PHI”) protected under the Health Insurance Portability and Accountability Act (“HIPAA”). To the extent PHI is disseminated or used for the services of Abraham & Kevork, Abraham & Kevork will adhere to all rules and policies described in HIPAA.
How Do We Use Your Information?
To Facilitate Transactions. Users may receive emails, faxes, telephone calls and other communications from us to fulfill or facilitate the collection of information for Abraham & Kevork to provide its services to User. You cannot opt out of emails that are necessary to provide our services, unless you terminate our services. By using the services described on this Website, you agree that we may use your Personally Identifiable Information to contact you and deliver information to you related to those services.
Analysis. In our ongoing effort to improve the content and services we offer, we continually analyze the information we receive to identify trends and patterns in our Users’ behavior. Your Personally Identifiable Information, when used in such a manner, is aggregated with others to amass enough data for such analysis and is Not Personally Identifiable Information.
Testimonials and Feedback. We sincerely appreciate the feedback we receive from our clients. We, or one of our service providers, may use your contact information to ask for feedback. Your feedback, both positive and negative, is forwarded to the appropriate departments at Abraham & Kevork so we can continue to monitor and improve the services we provide. We may also share testimonials in our marketing literature and will display the name you use on our feedback questionnaire for purposes of displaying your feedback.
Newsletters. We offer valuable content through email newsletters for clients. If you no longer wish to receive any newsletter, we encourage you to opt out of these communications by changing your notification preferences as described below.
Other communications. We may send you email and other communications related to this Website, your use of our services and the status of your account, which may include Website updates and responses to your inquiries.
How Do We Share Your Information With Others?
Agents. From time to time, we may use the services of third-party companies to help facilitate our business activities. These include billing services, affiliate or incentive program providers, customer service organizations, e-mail and postal mail brokers, and marketing service providers. These companies are subject to confidentiality agreements with us and are prohibited from using the information we provide for any reason except to perform the functions that we have outlined for them.
Business Transitions. As we continue to develop our business, we may buy, merge or partner with other companies. If that happens, we may acquire customer information. In such transactions, User information may be among the transferred assets. Similarly, if a portion or all of Abraham & Kevork’s assets are sold or transferred to a third-party, customer information (including your email address and other Personally Identifiable Information) would likely be one of the transferred business assets. You will receive notice of any change in uses of your Personally Identifiable Information, and choices you may have regarding your Personally Identifiable Information.
Sharing Your Information as Permitted by Law. We may share your information with others as required or permitted by law. This may include sharing your information with government entities or third-parties in response to subpoenas, court orders, bankruptcy proceedings, or other legal process. We may also share your information if we believe it is necessary to exercise our legal rights, to defend against legal claims that have been brought against us, or to defend against possible legal claims that we determine might be brought against us.
How We Secure Personal Information
HIPAA. Information that contains PHI will be secured in accordance with the standards and applicable laws set in place by HIPAA. If information needs to be shared to perform Abraham & Kevork’s services it will be done so in accordance with the applicable provisions of HIPAA.
Data Retention. We will retain your information to continue to offer you our services. Please contact us if you wish to cancel or request that we no longer use your information this way. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We do not knowingly collect Personal Identifiable Information from anyone under the age of 13. If it is discovered that we have collected Personally Identifiable Information from someone under 13 we will delete that information immediately. Persons under the age of 18 are not eligible to use our Website or our services.
Your California Privacy Rights
- if your child under 13 has sent us Personal Identifiable Information, we will delete that personal information from our files; or
- ask that we not send you mailings or otherwise contact you; or
- you can contact us given the information below.
Email: [email protected]